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FAQs

Claim Center FAQs

Frequently Asked Questions

Voluntary removal/abandonment refers to the removal from service of a fuel oil tank associated with a fuel oil system. It can be done with the intention of inspecting the tank, replacing it with a new tank, or disconnecting the fuel oil system from service. This action is taken without prior knowledge of any defects or accidental releases from the fuel oil system.
Our voluntary tank removal protection can only be elected at your time of renewal. You are eligible for a voluntary tank removal if you have paid and elected for voluntary pull coverage. If you have been in the ProGuard Program for 12 Months and purchased voluntary pull protection and have renewed your Accidental Release Protection Agreement with voluntary pull protection then you are eligible to do a voluntary tank removal. Please note that a voluntary removal can only be done after the service agreement including voluntary removal protection has been in effect for a minimum of twelve (12) consecutive months. Please refer to your terms & conditions. If you live in New York State, please contact a ProGuard representative for information regarding voluntary tank removals.
Completion and submission of a claim form at least three (3) business days prior to the tank removal. Failure to notify ProGuard will void coverage.
Claims can be submitted online through this web site. Click here to begin the process. For a list of ProGuard contractors, click here. Or you can always call us toll free at 866-356-8381, or contact your fuel oil dealer.
Our $500 service fee is a non-refundable fee and it is associated with monitoring and seeing-to-completion the tank removal. Should a release be confirmed, the fee will be applied to the deductible amount. All fees must be paid prior to the tank removal.
Once we have reviewed and processed your claim submission, and you have been issued a claim number, click here for the Pay My Service Fee/Deductible option. Online payment is accepted by Visa or MasterCard. You can also send a check payable to: The ProGuard Program and mail it to: The Powderhorn Agency, Inc. P.O. Box 872
Your fuel oil provider or a properly licensed heating oil tank installer can assist you. The tank replacement is to be done no earlier than 60 days before the underground tank is removed.
If a voluntary removal results in a covered release, the $500 service fee is applied toward the $3000 deductible. At this time, the ProGuard Accidental Release Protection Service Agreement provides cleanup and tank replacement costs subject to the limits and all terms, conditions, and limitations in the Service Agreement. The deductible must be paid to ProGuard upon receipt of the deductible invoice, prior to the commencement of cleanup. However, if the tank is found to be free of defects and no contamination is present, all removal and replacement costs are the responsibility of the homeowner.
Gas or alternate heat source conversion would terminate or cancel your protection.
Complete the online claim notification and submit a copy of the testing results to our office for review via fax or email.
No, a claim is triggered under your coverage document when there is confirmation of a defect in the fuel oil system resulting in contamination.
Your fuel oil dealer can assist you in the planning of your new tank installation. The removal must be performed by a ProGuard approved contractor. Your claims adjuster will provide you with the contractor names and phone numbers, or you can see our online list by clicking here.
The coverage does not apply to costs of replacing lost fuel oil, removing the contents from your fuel oil system, or the installation of temporary tanks.
ProGuard offers financial coverage for various expenses related to fuel tank installation and remediation costs. ProGuard will pay up to $1,500 towards tank replacement. The company also covers tank removal costs at ProGuard contractor rates. In case of any remediation costs, ProGuard provides up to $100,000 towards remediation.
Yes.Your ProGuard approved contractor will prepare a Remedial Action Report to be submitted to the state requesting no further action on your property. Once the remedial action report is reviewed and approved by the state, you will be issued a “No Further Action Letter”.
You will need to remove the oil tank. Please contact a ProGuard representative and your oil provider for assistance.
Completion and submission of a claim form at least three (3) business days prior to the tank removal. Failure to notify ProGuard will void coverage.
Your fuel oil provider or a properly licensed heating oil tank installer of your choosing can install the new heating oil tank. The tank replacement is to be done no earlier than 60 days before the underground tank is removed.
Claims can be submitted online through this web site. You can click here to begin the process. For a list of ProGuard contractors, click here. Or you can always call us toll free at 866-356-8381, or contact your fuel oil dealer.
If a release from covered tank(s) is discovered, and all terms and conditions of the coverage document have been met, the ProGuard Program will pay the environmental contractor, at the contracted rates, for the tank removal, cleanup costs, and tank replacement (if tank replacement done by contractor) subject to the deductible amount. Please refer to your coverage document for specific terms, conditions, and limitations.
Customer is responsible to pay the appropriate deductible to ProGuard immediately if a release from the tank was confirmed. An invoice for the deductible will be provided to you. Nonpayment of the deductible results in a delay of remediating as well as non payment to the contractor and/or non-payment of the claim (see coverage document).
If the tank removal is found to be free of a defect and/or a release did not occur, there is no claim and a payment will NOT be made. The customer is responsible for all costs to the contractor for the work performed.