Your customer service and web site have all been excellent. My current "tank pull" has progressed to date quite easily, and I appreciate your efforts to make this an easy process.
The crew that did the initial pulling of the oil tank were great, they kept my wife and I informed on what was going to be happening. When the crew that came to do the remediation, they did an incredible job getting everything done in a timely manner not to mention cleaning up the whole area.
I recently had a leaking oil tank removal remediation...my claim's adjuster was extremely helpful to me with the paperwork, telling me about the different process steps, what was required, timing etc.). She was always kind and courteous. She answered all my questions and gave me very good direction on what I needed to do, who to contact and when. I always felt comfortable she was on top of things. I would highly recommend the PROGUARD program
While selling my house, I found out my underground tank was leaking and thought the deal would fall through. Having ProGuard enabled me to get my property cleaned up fast. The sale went through and I thank ProGuard!
Our experience with ProGuard was to remove an existing underground tank. It was an easy removal as there wasn't any damage at all to the ground surrounding the tank. The job was completed without any problems.
When the removal of the tank was completed, the clean-up was excellent. Only a small patch of dirt is the only evidence that anyone was here.
Your representatives are well informed and very helpful. On top of that, they are really pleasant. It is a pleasure dealing with your company.
I wanted to again thank you for everything you have done. You went above and beyond in your responsiveness and, quite frankly, human understanding of my situation. I have told everyone I know how incredible ProGuard and Powderhorn have been through this process.
Oil Company/Industry Testimonials
It is more important than ever for our oil providers to differentiate and diversify to continue to thrive in today’s competitive oil heat industry. The ProGuard Program and the ProGuard Program PLUS can provide you with the products needed to do this.
We are pleased to recommend Powderhorn’s Errors and Omissions product to our members. Our Board believes NOWRA members will benefit from the tailored coverage and flexible options provided by Powderhorn.
Our company has used ProGuard's oil tank protection program for over two decades. They have allowed us to provide our customers with necessary protection that most people simply cannot get with their homeowner's insurance. Their team is knowledgeable and proactive. Being a family owned company, we take pride in the companies we refer and do business with. ProGuard has proven on numerous occasions to be a valuable addition to our gamut of services. Thank you very much to the entire ProGuard Team.
The ProGuard tank program has provided comfort and protection for our customers for years. This program has also allowed homeowners to reduce their risk and exposure during real estate transactions. Having the ProGuard program as part of our offerings, has helped us secure more customers, improve our customer retention, and provide better comfort to our consumers. I highly recommend ProGuard to all homeowners. The staff has always been amazing and very supportive.
ProGuard is one of the most valuable tools an oil dealer can possess when it comes to adding value to the term “full Service”. ProGuard provides peace of mind to both me and my customer. When you combine easy renewal, prompt reliable response from the staff, and marketing support, you have an essential product that is easy to offer. Additionally, the program easy is easy to administer, freeing up my reps to help other customers.
ProGuard tank protection eliminates the question of responsibility AND provides immediate professional response when necessary.
Recently, a customer's above ground tank released all of its contents in the middle of the night. The migration pathway created the equivalent of the perfect storm. ProGuard's adjuster was on site immediately, authorized emergency response with a ProGuard approved contractor, and prevented a significantly amplified area of impact. Fortunately, this type release is an exception ... But it spot lights the tremendous value of ProGuard protection for both the customer and the fuel supplier. ProGuard tank protection is truly turnkey from the initial distress call to completion.
The fuel dealer and the homeowner are both well served by the low cost service agreement provided by ProGuard.
Kudos to you Powderhorn for taking a proactive stance for the betterment of the oil heating industry!